Privacy Policy
on cu-solution.com and when you use our services?
CU Solution Systems Co., Ltd. offers a range of services to help you run your business smoothly, including a platform for hosting your own CU-Solution database. As we are part of those services, We collect information about you and your business. This information is not only necessary for the use of our services. This policy explains what data is stored. Why is it stored and how we use it?
Most of the personal information we collect comes directly from our users when they register and use our services. Other information is stored by recording your interactions with our services.
Account & Contact Information: When you register on our website to use or download one of our products, or to sign up for one of our services (free trial) or fill out our contact form. You have voluntarily provided us with certain information, which generally includes your full name, company name, email address, and perhaps phone number, postal address (when invoice or shipping is required) your business sector and interest in CU-Solution, as well as personal passwords.
We never record or collect credit card information from our customers and always rely on trusted third parties. Compliant payment processors PCI-DSS for credit card processing, including recurring payment processing.
Application Information: When you apply for a job on our website or through a recruitment agency. We usually store your contact information (name, email, phone number) and the information you choose to share with us in your cover letter and resume, cover letter and resume. If we decide to offer you a job, we will be able to do so. In order to comply with our legal obligations and personnel management requirements, we will not ask you to provide information that is not necessary for the employment process.
Browser Information: When you visit our website and access our online services. We will detect and store your browser language and geolocation to tailor your experience to your preferred country and language. Our servers also record a summary of the information your browser sends for statistical purposes. Your browser may also be used to store and retrieve your current session data using session cookies.
Customer Database: When you sign up to create your own CU-Solution database (e.g., start a free trial). Any information or content that you have submitted or uploaded to the database is yours and you will likewise control over all of that information.
When you upload an on-premises database to the CU-Solution Upgrade website, you are the owner of that data, this information usually includes personal information, such as: a list of your employees, contacts and customers, your messages, photos, videos, etc.
Session Recording of Free Trials: When you start a free trial on our CU-Solution Services, you may be offered consent to have recordings occur during the free trial period to help us improve the user experience with our products. The information stored includes what is displayed on the screen during the first 2 hours of the free trial, including interactions with our apps (where you click, menu you open, etc.). This information is aggregated in the form of a video that can be watched by our user experience experts for a limited period of time, which may include certain personal information such as name, email, phone number, etc. This depends on the actual data you enter into your database during the recording period. Passwords and other sensitive details are automatically excluded from the recording, but we cannot guarantee that all sensitive information may be saved. Depending on where you type,
the other parts of this policy describe:
If you do not consent, or if we do not offer you the option to participate, you may not be able to participate. Your trial session will not be logged and no data will be stored.
Account & Contact Information: We use your contact information to provide services. Responding to requests, billing, and managing accounts We may also use this information for marketing and communication purposes (our marketing messages may often contain instructions that you can opt out of at any time). We also use this information in aggregated/anonymized form to analyze service trends
if you have registered to participate in an event published on our website. We may provide your name, email address, phone number, and company name to our local event organizers and event sponsors. For direct marketing purposes and to facilitate the preparation and booking of events
if you have expressed interest in using them. We may provide your name, email address, telephone number, and company name to your staff. For the purpose of contacting you to offer assistance and services in our area.
Job Application Information: We will only process this information for our recruitment process. To evaluate, follow up on your application, and prepare your contract. If we decide to send you a job offer, please contact us. You can contact us at any time to request deletion of your data.
Browser Information: This automatically saved information is analyzed anonymously to improve our services. We may use Google reCAPTCHA for security purposes to prevent misuse of our services. In such cases, we will only process the anonymous score set by reCAPTCHA based on your browser and device.
Customer database: We collect and process this information only on your behalf. To provide the services to which you subscribe and to follow the instructions you expressly provide when you register or configure the services and databases. Your CU-Solution, our
Helpdesk staff, and engineers may have access to this information with limited and reasonable access. To solve problems with our Services, or to comply with your explicit request for assistive or legal reasons, or for the security of our Services. In case of violation, an acceptable use policy is used to ensure the security of our services.
Free Trial Session Recordings: The purpose of these recordings is to improve our products: These recordings will only be visible and analyzed by our R&D Usability team, who will treat your information as strictly confidential. Viewing these recordings will allow them to see a tangible presentation of the user's first steps in the CU-Solution and optimize the user experience.
• Privacy & SecurityPayment
on CU-Solution.com
Share information with Asiapay: Order details (amount, description, reference), customer name, and email stored by Asiapay only: Credit card information.
Account & Contact Information: You have the right to access and update the personal information you have previously provided to us. You can do this at any time by connecting to your personal account on Odoo.com if you wish to permanently delete your account or personal information for legitimate purposes. Please contact the Care System to make such a request. We will take all reasonable steps to permanently delete your personal information, except when we are required to retain it for legal reasons (generally, for administrative, billing, and tax reporting reasons).
Application Information: You can contact us at any time to request access. Update or delete your subscription information. The easiest way is to reply to the most recent message you exchanged with a department official. Our HR
Customer Database: You can manage the data collected in your database hosted on CU-Solution.com at any time, using your administrative credentials, including editing or deleting personal information stored in it. To transfer or manage your own backups/archives. You are responsible for the processing of this information in accordance with all privacy regulations, you can request the deletion of all your databases through your control panel at any time.
When you use the database upgrade service CU-Solution.com Your data will be automatically deleted after you have completed the upgrade and may be deleted at your request.
Session recording of free trial: You can contact us at any time. To request access to or delete your free trial session recordings (see contact information below). Please remember to enter the name or URL of your database (e.g., mydatabase.CU-Solution.com.com) so that we can retrieve your specific records. Recordings are automatically destroyed after 2 months. There will be no more data.
We recognise how important and sensitive your personal information is, and we take a number of measures to ensure that this information is processed. Store and keep it safe from data loss and unauthorized access. Our technical, administrative, and organizational security measures are.
Account & Contact Information: We will retain such information for as long as necessary to store the information, as set forth in this Policy, including the retention period required by law, or as necessary to lawfully carry out the promotion of our products and services.
Application Information: If we do not hire you, We may retain the information you provide for up to 3 years in order to contact you again for a potential new job offer, unless you ask us not to retain the information. Your personal data will be retained for the duration of your employment contract with us and thereafter for the retention period in accordance with applicable laws in the country in which we have employed you.
Browser information: We may retain this information for up to 12 months, unless we need to keep this information in legitimate concerns related to the security or performance of our services, or as required by law. Server-side session data will be deleted within 7 days of deactivation.
Server Logs & Security Logs: We retain these logs for up to 12 months unless we are required to do so due to legitimate concerns related to security or the operation of our services or as required by law.
Customer database: We will retain this information only as necessary to provide the services you subscribe to. For databases hosted on CU-Solution, if you cancel the service, Your database will be deactivated for 3 weeks (a grace period during which you can change your mind) and then it will be destroyed. For databases uploaded to the CU-Solution website, your database will be retained for up to 4 months after the last successful upgrade and may be deleted sooner upon request.
Free Trial Session Recordings: Recordings are automatically deleted after 2 months, or may be deleted sooner when they are processed and determined to be irrelevant, or when deletion is requested.
Except as expressly stated above. We will not sell, trade, or transfer your personal information to third parties. SMS/text message subscriptions are not included in the transfer information mentioned above. We may share or disclose aggregated or anonymized information, for research purposes, or to discuss trends or statistics with third parties.
Cookies are small messages that our servers send to your computer or device when you use our services. These are stored in your browser and sent back to our servers at a later time so that we can provide contextual content. If you don't have cookies, Using the web can be a more frustrating experience. We use these to support your activity on our website, such as your session (where you don't have to log in again) or your shopping cart.
Cookies help us understand your preferences based on previous or current activity on our website (the pages you visit), your language and country, which allows us to provide you with a better service. We also use cookies to help us collect aggregate information about site visits and interactions with the site so that we can offer you a better user experience and tools in the future.
We use third-party services, such as Google Analytics, where we use their settings and cookies to identify visitors and provide services in their context. For more information about third-party providers and their cookie policies, please contact us.
We may periodically update this Privacy Policy to clarify, reflect changes to our website, or to comply with our legal obligations. This is also the effective date of those changes. We give you access to an archived version of the policy. So you can always check for changes.
If you have any questions about this Privacy Policy or any concerns about your personal information, please contact CU-Solution Support System or contact us by email at info.official@cu-solution.com or by mail
to your tax ID 0105564004727
CU Solution System Co., Ltd. (Head Office)
425/17 Moo 1, Samrong Nuea Subdistrict, Mueang Samut Prakan District, Samut Prakarn
Zipcode : 10270
Tel. +66 2077 5743
